Effective Date: Jan 1st 2025

1. Introduction

Welcome to TaskPronto! We provide professional virtual assistance and business support services to small and mid-sized business owners, helping them streamline operations and focus on growth. By engaging with TaskPronto, you agree to comply with these Terms of Service, which govern your use of our services.

2. Scope of Agreement

This Agreement establishes the terms under which TaskPronto provides any of the below services:

1. Executive/Administrative Support
2. Human Resource Support
3. Social Media & Digital Marketing
4. Branding & Website Development
5. Grant Writing Support

3. Service Delivery & Communication

1. TaskPronto operates remotely and utilizes online tools for communication and project management.
2. Services will be delivered per the agreed scope, timeline, and deliverables.
3. Clients must provide necessary access, resources, and clear instructions to facilitate seamless service delivery.
4. Regular updates and progress reports will be shared via email, scheduled calls, or project management platforms.

4. Confidentiality & Data Security

1. TaskPronto ensures strict confidentiality regarding client information and business data.
2. Sensitive materials will not be shared with third parties without explicit consent.
3. Taskpronto will not at any time or in any manner, either directly or indirectly, use for their personal benefit of Contractor.
4.  Taskpronto will protect any information that is proprietary to the Client and treat it as strictly confidential.

5. Client Responsibilities

1. Provide accurate and timely information required for service execution.
2. Maintain open and professional communication with the designated Online Business Manager (OBM) of TaskPronto.
3. Respect agreed timelines and provide feedback promptly to avoid delays.
4. Read and accept all terms and conditions mentioned in the Contract.

6. Eligibility

1. Our services are available only to users who have reached the legal age of majority in their jurisdiction.
2. Minors under 18 years old are not permitted to access or use the Services.

7. Limitation of Liability

1. TaskPronto is not liable for indirect, incidental, or consequential damages arising from service use.
2. Clients retain full responsibility for final decisions made based on our work.
3. TaskPronto will not be liable for loss, damage, or delay of Client’s projects due to circumstances beyond our control, such as acts of God, power outages, public unrest, or inability to contact clients.

8. Non-Disclosure & Non-Solicitation Agreement

I acknowledge that TaskPronto has made significant investments in recruiting, training, and matching skilled Virtual Assistants with its members, including myself, and that TaskPronto has a legitimate interest in protecting these investments. I agree that during my engagement with TaskPronto and for a period of twelve (12) months following the termination of my relationship with TaskPronto, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit, hire, or engage any Virtual Assistant assigned to me within the six (6) months preceding my termination without TaskPronto’s prior written consent. Should my solicitation result in a Virtual Assistant leaving TaskPronto to work with me directly or indirectly, I agree to pay TaskPronto liquidated damages equal to one year of my most recent monthly subscription fee. Additionally, I acknowledge that any materials, reports, research, or proprietary information provided by TaskPronto are strictly confidential and are for general guidance only. TaskPronto makes no warranties regarding the accuracy or reliability of such materials and is not liable for any claims, losses, or damages, including but not limited to lost profits, punitive, or consequential damages arising from their use. Furthermore, TaskPronto does not provide any warranty against infringement, title, or quiet enjoyment. Any breach of this agreement may result in legal action, and TaskPronto reserves the right to seek all available remedies under applicable law.

9. Payment & Service Fees

1. TaskPronto operates on a prepaid or milestone-based payment system.
2. Pricing is determined based on the service package selected.
3. The first payment (equivalent to 15 days’ worth of work) is required before service commencement.
4. Failure to make timely payments will result in service suspension, and TaskPronto shall not be liable for any losses incurred.
5. All payments are final; refunds are not issued. Instead, TaskPronto offers a satisfaction guarantee within the scope of the initial agreement.
6. Clients who fail to provide a 15-day termination notice will be charged for the minimum 15 days of bench hours of the assigned remote assistant.

10. Service Modifications & Termination

1. Either party may terminate this Agreement by providing at least 15-30 days’ written notice, as stated in the Letter of Engagement.
2. The Client cannot terminate services within the first month.
3. If a Client wishes to change work hours, switch service plans, or terminate service, they must communicate such changes to the OBM at least 15 days in advance.
4. TaskPronto reserves the right to terminate a Client’s service if:
1. The Client consistently requests tasks beyond their service plan.
2. The Client is abusive toward their assistant or any TaskPronto team member.
3. The Client fails to make timely payments as per the agreement.

11. Force Majeure

1. TaskPronto is not liable for any interruption, delay, or failure in service due to circumstances beyond our control, including acts of God, war, riots, labor disturbances, natural disasters, and technical failures.
2. TaskPronto will make every effort to rectify any such issues as soon as possible.

By engaging TaskPronto’s services, the Client acknowledges and agrees to the terms outlined above. Our mission is to provide professional, reliable, and results-driven support, ensuring your business operations run smoothly and efficiently.